Aug 20

VideoHive: Common Rejection Factors

Sat, 08/20/2011 - 09:00 — julie

Before submitting your first file to VideoHive, consider the following factors, which frequently contribute to rejected submissions. Please note that this list should only be used only as a guideline.

[This post is taken from the Envato Marketplace Wiki.]


Every Project File on VideoHive must include documentation to make the customization process as simple as possible for the purchaser. While you don’t have to teach the buyer how to use After Effects, you should absolutely discuss any basic changes every buyer must make, and the process to make such changes..

For example, if your file is a video display, the buyer will obviously need to replace your placeholders with their own assets. Your documentation should guide the buyer through the steps necessary to make this change. Other things you might want to talk about are how to change colors, how to add or remove placeholders, which layers contain important elements, which compositions contain important elements, etc.

The medium you choose is also important. We accept a wide variety of help file formats, but you should try to stay away from basic TXT files. As they are generally hard to read, and any formatting can easily become messed up. It’s all about making it as easy as possible for the buyers, so try to use one of the following formats.

  • Rich Text
  • PDF
  • Video Tutorial (FLV or MOV)


We employ a watermark that we require to be present on every preview video. The watermark comes in three resolutions, and the resolution of your preview video should match the resolution of the watermark you choose. You can download the watermark file here:VideoHive Watermark.

Non-Standard Codecs

While Divx is a very popular codec for digital video playback. It’s not a standard codec for video assets. Rendered video and footage must be in the Quicktime MOV format, and must make use of only standard industry codecs. Some of the more popular codecs include Quicktime PhotoPNG, or Quicktime PhotoJPEG.

Messy Project File Structure

  • File Management

    When a buyer decompresses your ZIP file, the folder structure should tell the buyer how to begin using the file. For example, the main project file should always be in the root directory. Along with the project, you should have two folders. One for any assets used, and another containing your help file/documentation. Other folders can be used if you have more to add. And sub-folders can also be used to further organize larger folders containing assets. You’ll want to name these folders obvious names like “Assets” and “Help File”.

  • Project Management

    Projects need to be organized properly as well. Messy projects make it harder to move around within, and more difficult for the buyer to customize. In your project panel make sure to group similar assets or compositions in folders, with direct and easy names. Name the layers in your time line, and even feel free to add notes and markers to the time line to better explain to your buyers how and where to customize.

  • Remove Assets That Don’t Belong

    When you finish your project, make a copy of the whole folder and ZIP it up. Then with the original render out your preview video. We often see projects come in with the VideoHive watermark layer still on the time line from when you made your preview. Sometimes the watermark is not in the ZIP, so After Effects throws an error when the file is opened because it’s missing assets. Make sure to remove anything that isn’t intended for the buyer. Remember to give the buyer the most polished product possible.

  • Keep Your Folder Structure Intact

    If you make any changes to your folder structure after your final save in After Effects, this will cause errors when the file is opened. For example, lets say your working out of a folder with every asset in the root. You save your project the final time. But then after saving you organize all of these assets into a clean folder structure. Since they have all moved, when the project is opened it causes errors, because After Effects cannot locate the assets. Buyers can easily locate the assets, but they shouldn’t have to. Also, buyers with less experience may interpret these errors as genuine file issues, and write in to support.

Poor Description and/or Attributes

The description and attribute sections are provided for your benefit. They help buyers locate your file, and once found they explain to buyer what it is they will be purchasing. It’s important to keep these section as descriptive and accurate as possible.

  • Descriptions

    Descriptions should be used to accurately describe your file. YES, the preview video will show the viewers what the end result looks like. But you should use this field as an opportunity to explain what you’re providing (what comes with the file), what it can be used for, duration, if you included any variations, etc. You have comments for questions, but if you use the description wisely, you can answer many common questions before the people need to ask.

  • Attributes

    Attributes explain the common aspects of your file. The most common mistake is the category selection. To ensure authors find your file, you should select the bottom-most category possible. The top level describes the type of file your uploading, and the second level describes the style of the file.

Improper Use of Assets

When you use external assets its important to ensure they are all properly licensed and properly credited. It’s also important to remove any assets that cannot be distributed commercially from your ZIP file.

  • External Assets

    Any assets you use that you didn’t create yourself need to be specifically licensed for commercial distribution. If a file is submitted that contains another person’s assets, you’ll need to provide a link where the reviewer can view the license to verify it can be distributed. We often see files that include assets that can be used, but because we couldn’t located the license, we have to reject it. So always make sure your assets can be commercially distributed, and then make sure to provide us with the license location.

  • AudioJungle Files in your Preview

    The easiest and most recommended method to find high quality audio for your preview is through AudioJungle. Many AudioJungle authors will gladly provide you with a free copy of their music in exchange for a little promotion. A few things to remember when using an AudioJungle file in your preview.

    1. NEVER include the file within the actual download.
    2. ALWAYS give the author credit. All you have to do is explain who made the audio used in your preview, and provide a link to the file’s page on AudioJungle.
    3. You must seek permission from the AJ author before you use their audio.
    4. Only the watermarked version of the audio can be used in the preview, UNLESS you purchase the file.

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